Delivery & Returns

What are the shipping costs?

Shipping to customers within Germany is free and returns are self paid.

Shipping to Austria and Switzerland costs 5 € (non-refundable) and returns are self paid.

How long does shipping take?

Delivery time is 3-4 business days for bridal shoes in stock (Germany, Austria & Switzerland). Otherwise, please note the exact delivery time as displayed on each product page.

How can I return an item?

Simply return the item to the original parcel box and fill out the enclosed return form. Please send the shoes back to us. For any unworn and undamaged item, we will refund the purchase price within 7 business days of receiving the returned item.

What are the return conditions?

We offer a 14-day return policy on all unworn, undamaged merchandise items.

How long does it take to get a refund after I return the merchandise?

After we receive the package, the refund will be processed within five business days. You will receive an email notification when the amount is refunded.

How do I deal with a damaged, faulty or incorrect item?

If you have received damaged, defective or wrong items, you can return them to us free of charge.